Support

Support for members, safety questions, and public inquiries

Use the public site for guidance, contact routing, and policy questions. If you are an existing member and can still access the app, account-specific issues belong in the in-app support thread so context stays private and attached to the right profile.

Members

If you are already inside the app

  • Use the dedicated in-app support thread for account, billing, safety, or moderation questions.
  • This keeps the conversation attached to the correct member context and avoids avoidable identity confusion.
  • If you are blocked from signing in, use the public inbox below and include your screen name plus the email or phone tied to the account.
Public inbox

Current website contact

The current public support inbox is support@naughtybynature.dk.

This is the public member-support route and replaces the temporary admin/B2B mailbox previously shown on the site.

Best way to write

What to include in your message

  • Your screen name or the identifying contact attached to the account.
  • A short description of the issue, what you expected, and what happened instead.
  • If it is a security issue, use security@naughtybynature.dk.
  • If it is a content-reporting issue and you cannot report in-app, use report@naughtybynature.dk.
Deletion requests

Account and data deletion

Google Play requires a public deletion path, and NBN now has a dedicated page for that.

Use the delete-account page for instructions, required identifiers, and temporary retention notes.

Public routes

Use the page that matches the request

Privacy questions

Policy, data handling, and draft legal details.

Delete account

Public deletion instructions and temporary retention wording.

Dansk resumé

Kort dansk oversigt

  • Hvis du allerede er medlem og kan logge ind, bør kontospecifikke problemer håndteres i supporttråden i appen.
  • Den offentlige supportmail er support@naughtybynature.dk.
  • Skriv gerne skærmnavn og den e-mail eller det telefonnummer, der er knyttet til kontoen.
  • Brug security@naughtybynature.dk ved sikkerhedshenvendelser og report@naughtybynature.dk ved indberetning af indhold uden for appen.